Job Description
Join our dynamic team at Metro Solutions Group! We're hosting walk-in interviews for motivated entry-level professionals seeking to launch their careers in customer service. No experience necessary – we provide comprehensive training. Enjoy competitive benefits, growth opportunities, and a collaborative work environment in the heart of NYC. Perfect for recent graduates and career changers!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions in CRM systems with precision
- Collaborate with team to improve service processes
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
- Contribute to team meetings and feedback sessions
Qualifications
- High school diploma or equivalent (required)
- Associate's degree or pursuing bachelor's degree (preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM software)
- Ability to work in fast-paced environment
- Customer-centric mindset with empathy
- Reliable transportation for daily commute
- Flexible availability to cover shift rotations