Job Description
Are you looking for entry-level jobs in Raleigh, NC that offer growth and stability? Apex Support Solutions is currently hiring for a dynamic Customer Service Representative to join our growing team.
We believe in promoting from within and providing comprehensive training for our new hires. If you are a self-starter with excellent communication skills, we want to hear from you. This is a fantastic opportunity to kickstart your career in a thriving industry.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Input and update customer information accurately into our CRM database.
- Assist in processing returns, exchanges, and refunds.
- Collaborate with team members to improve service protocols and customer satisfaction scores.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but not required for entry-level candidates.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and typing skills.
- Reliable transportation and willingness to work on-site.