Job Description
Join a Growing Team in New York City!
We are currently seeking motivated individuals to join our entry-level team. No prior experience is necessary; we provide full training and mentorship to help you succeed.
At Apex Digital Solutions, we believe in investing in our people. You will have the opportunity to work in a modern, dynamic environment while building a long-term career in customer support and client relations.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with the team to meet daily and weekly performance targets.
- Assist in training new hires and sharing best practices.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, team-oriented environment.
- Positive attitude and willingness to learn new technologies.