Job Description
Are you ready to launch a rewarding career in the heart of Milwaukee?
We are currently seeking a motivated and energetic Entry Level Customer Service Associate to join our dynamic team. If you are looking for a local job that offers stability, growth potential, and a supportive environment, this is the perfect opportunity for you. We provide comprehensive on-the-job training—no prior experience is required!
As a vital member of our client-facing team, you will play a crucial role in ensuring our customers receive the highest level of service. We pride ourselves on our modern, collaborative culture and are looking for individuals who are eager to learn, excel, and grow with us.
Responsibilities
- Assist customers with inquiries regarding products, services, and account information via phone, email, and in-person.
- Process customer orders, returns, and exchanges accurately and efficiently using our CRM system.
- Resolve customer complaints and issues with patience, empathy, and a solution-oriented approach.
- Maintain accurate and up-to-date customer records and documentation.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify opportunities to upsell products and services to meet departmental targets.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to work in a fast-paced, team-oriented environment.
- Valid driver's license and reliable transportation are required for this on-site role.
- A positive attitude and willingness to learn are essential.