Job Description
Are you looking for a rewarding career in Albuquerque, NM? Apex Solutions Group is currently seeking enthusiastic and motivated individuals to join our growing team as Entry Level Customer Service Representatives. We believe in promoting from within and providing comprehensive training for those ready to build a future in the corporate world.
As a key member of our local team, you will be the face of our brand, ensuring our clients receive top-tier service. Whether you are just starting your career or looking for a fresh start, we offer a dynamic environment where your hard work is recognized and rewarded.
Why Join Us?
- Competitive starting pay ($18.00 - $22.00/hr)
- Comprehensive paid training program
- Opportunities for rapid career advancement
- Modern office environment in the heart of Albuquerque
- Health, dental, and vision insurance available after 90 days
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and a focus on customer satisfaction.
- Process orders, returns, and refunds accurately using our CRM software.
- Update customer records and maintain a clean, organized database.
- Collaborate with the sales and support teams to improve overall service delivery.
- Assist in training new hires and onboarding processes.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency with computers and basic software applications.
- Reliable transportation and a valid driver's license.