Job Description
Join our dynamic team at TechHire Solutions and kickstart your career in the heart of Silicon Valley! We're seeking enthusiastic Entry Level Customer Service Representatives to join our immediate hiring initiative. No prior experience required – we provide comprehensive training to set you up for success. Enjoy a competitive hourly wage, flexible scheduling, and opportunities for growth within our rapidly expanding tech company. Work in a modern, collaborative environment where your contributions make an immediate impact. Perfect for recent graduates or career changers looking to enter the thriving San Jose job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to improve customer experience
- Meet daily performance metrics including response time and resolution rate
- Identify trends in customer feedback and report improvement opportunities
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our San Jose headquarters
- Ability to work flexible shifts including evenings and weekends as needed
- Customer service experience (internships, volunteer work, or academic projects acceptable)