Job Description
Join our dynamic team at Sunshine Solutions Group as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to deliver exceptional customer experiences while launching their careers in sunny Orlando. Enjoy comprehensive training, growth opportunities, and a supportive work environment. Perfect for recent graduates and career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using our CRM platform
- Document interactions and maintain accurate customer records
- Collaborate with support teams to address complex customer needs
- Identify opportunities to improve customer satisfaction processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States