Job Description
Welcome to Horizon Solutions, where your professional journey begins. We are currently seeking motivated and friendly individuals to join our growing team as Entry Level Customer Service Representatives in the heart of El Paso, Texas.
In this pivotal role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved with empathy, efficiency, and a premium standard of service. We are committed to fostering a supportive work environment and believe in promoting from within, offering a clear pathway for professional development and career advancement for our entry-level talent.
Why You Should Join Us:
- Competitive hourly pay starting at $18.00.
- Comprehensive paid training program to set you up for success.
- Health, dental, and vision insurance for full-time employees.
- Opportunities for advancement to Team Lead and Management roles.
Responsibilities
- Handle high-volume inbound and outbound customer calls and emails with professionalism and a positive tone.
- Resolve customer complaints and technical issues efficiently to ensure high satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Build lasting relationships with clients by actively listening to their needs and providing tailored solutions.
- Collaborate with the support team to improve overall service quality and operational workflows.
- Maintain accurate, up-to-date records of all customer interactions and transactions.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not required (we provide full training).
- Strong communication skills, both verbal and written, with a focus on clarity.
- Proficiency with basic computer applications, typing, and navigating web browsers.
- A positive attitude, strong work ethic, and a genuine willingness to learn.
- Ability to work in a fast-paced environment and adapt to changing priorities.