Job Description
Are you looking to kickstart your career in a dynamic and supportive environment? Apex Solutions Group is currently hiring Entry Level Customer Service Representatives in Fresno, CA. We are dedicated to providing top-tier service and are seeking motivated individuals who are ready to learn, grow, and contribute to our team's success.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest level of support. We offer a comprehensive training program and a clear pathway for professional development for those ready to take the next step.
Benefits Include:
- Competitive hourly pay ($18.00 - $22.00).
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Retirement savings plan (401k) with company match.
- Ongoing training and career advancement opportunities.
Responsibilities
- Manage high-volume inbound and outbound calls to assist customers with inquiries, orders, and account issues.
- Build and maintain strong relationships with clients through professional and empathetic communication.
- Process customer transactions accurately, including sales, returns, and exchanges.
- Document all customer interactions and feedback in the CRM system.
- Identify opportunities to upsell products and services to enhance customer value.
- Collaborate with the sales and operations teams to resolve complex customer issues efficiently.
Qualifications
- High school diploma or GED required; Bachelor's degree preferred.
- Previous customer service experience is a plus, but we are willing to train motivated entry-level candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Basic computer proficiency and typing speed of 40+ WPM.