Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Jacksonville, FL! No experience required – we provide comprehensive training to launch your career. At Nexus Solutions Group, we value growth, teamwork, and exceptional client experiences. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your success is our priority. Perfect for recent graduates or career changers seeking a stable, rewarding opportunity in Florida's thriving business hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing product and service training
- Contribute to a positive team culture through proactive communication
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience required – training provided
- Strong verbal and written communication skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Passion for learning and professional development