Job Description
Join our award-winning Baltimore team as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional service to our diverse community. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of downtown Baltimore. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Process transactions and maintain accurate customer records
- Collaborate with team members to resolve service issues
- Learn and utilize our proprietary customer service software
- Contribute to daily operational goals and quality metrics
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency (MS Office Suite)
- Positive attitude and willingness to learn
- Reliable transportation and punctuality
- Team player with problem-solving mindset