Job Description
Launch your career with Houston's leading tech support provider! We're seeking passionate entry-level professionals to join our award-winning customer service team. No experience required—just a drive to learn and grow in a dynamic environment. Enjoy competitive pay, comprehensive training, and clear advancement paths within our Houston headquarters.
Join 500+ team members who've built successful careers here. We offer flexible scheduling, health benefits starting Day 1, and a culture that celebrates innovation. Your journey to professional excellence starts here!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document all interactions accurately in Salesforce for quality assurance
- Collaborate with senior team members to resolve complex escalations
- Meet key performance metrics including CSAT scores and resolution times
- Participate in weekly product training sessions to stay current
- Identify process improvement opportunities and share with management
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships welcome)
- Proficient in Microsoft Office Suite and basic troubleshooting
- Strong verbal/written communication skills in English
- Ability to multitask in fast-paced digital environment
- Positive attitude with problem-solving aptitude
- Available for flexible shifts including evenings/weekends
- Valid Texas driver's license (for occasional client visits)