Job Description
Launch your career in San Jose's thriving tech sector! LocalHire Solutions is seeking motivated individuals for entry-level customer service roles. No experience required – we provide comprehensive training and career growth opportunities. Join our dynamic team supporting Silicon Valley's innovative businesses with competitive pay and benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions using CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to deliver seamless service
- Adhere to SLA metrics and performance benchmarks
- Participate in continuous training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal/written communication skills
- Basic computer proficiency (Windows OS, Microsoft Suite)
- Strong problem-solving abilities and customer focus
- Ability to work flexible shifts (including weekends)
- No prior experience required – training provided
- Must be authorized to work in the US