Job Description
IMMEDIATE HIRING: Walk-in Interviews Now Open!
Join our dynamic team at MetroSolutions Group in Washington DC! We're urgently seeking Customer Service Representatives for immediate full-time positions. No appointments needed – just walk in during our interview hours!
Why Apply Today?
- Competitive hourly pay with benefits package
- On-the-job training and career advancement opportunities
- Modern downtown DC location with excellent transport links
- Supportive team environment focused on your success
Interview Schedule: Monday-Friday, 9:00 AM - 4:00 PM (Last interview at 3:30 PM)
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including response times and satisfaction scores
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficiency with Microsoft Office and CRM software
- Positive attitude with customer-first mindset