Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Jacksonville's thriving business landscape. At Innovate Solutions Inc., we're committed to nurturing talent and providing growth opportunities for motivated individuals. This role offers hands-on experience in client interaction, problem-solving, and operational support within a collaborative environment. Perfect for recent graduates or career changers seeking stability and advancement potential in Florida's most vibrant city.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Update and maintain accurate client information in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Document all interactions and escalations following company protocols
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience
- Strong communication skills with clear articulation
- Proficiency in Microsoft Office and basic CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving aptitude
- Must be authorized to work in the United States