Job Description
Launch your career with Innovate Solutions Inc. – a leading customer experience provider in Indianapolis! We're actively seeking motivated individuals with no prior experience to join our dynamic team as Entry-Level Customer Service Representatives. Enjoy comprehensive training, competitive benefits, and a supportive work environment designed for growth. If you're passionate about helping others and eager to learn, this is your perfect opportunity to thrive!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software for quality assurance
- Collaborate with senior team members to escalate complex cases
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to teamwork
- Reliable transportation to our downtown Indianapolis location
- Ability to work flexible shifts including evenings/weekends