Job Description
Join Urban Solutions Group in Philadelphia and kickstart your career today! We're hosting walk-in interviews for motivated Customer Service Representatives to join our dynamic team. No appointments needed—just bring your resume and enthusiasm! Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Philly. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution time
- Identify opportunities for process improvements
- Represent the company with professionalism and brand alignment
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset
- Must be available for flexible shifts including weekends
- Philadelphia residency preferred for local hiring focus