Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Global Solutions Inc. We're seeking motivated individuals in Philadelphia to deliver exceptional customer experiences while launching their careers. Enjoy a collaborative environment with comprehensive training and growth opportunities. Perfect for recent graduates or career changers ready to thrive in a fast-paced setting. Walk-in interviews welcome!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using internal knowledge base and troubleshooting protocols
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex customer concerns
- Meet daily performance metrics including response time and resolution rates
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends if required
- Valid Pennsylvania driver's license (if field support needed)