Job Description
We are seeking a dedicated Part-Time Customer Service Associate to join our growing team in Columbus, Ohio. At Apex Logistics, we pride ourselves on delivering exceptional service and maintaining a supportive work environment. This role offers the perfect opportunity to balance a rewarding career with your personal life.
Why Join Us?
• Flexible Schedule: Work part-time hours that fit your lifestyle.
• Competitive Pay: Earn between $15.00 and $18.00 per hour.
• Growth Opportunities: A pathway to full-time roles within the organization.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on clarity and empathy.
- Process and verify customer orders to ensure accuracy and timely fulfillment.
- Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the warehouse and shipping teams to address delivery concerns.
- Assist in maintaining a clean, organized, and professional workspace.
Qualifications
- High School Diploma or equivalent required.
- Previous experience in customer service, retail, or administrative support is highly preferred.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficient in using Microsoft Office Suite and basic computer applications.
- A positive attitude and a willingness to learn new processes.