Job Description
We are seeking motivated individuals to join our team in Charlotte, NC as Entry-Level Customer Service Representatives. If you are looking to start your career immediately and do not have prior experience, this is the perfect opportunity for you. We provide comprehensive training and a supportive environment designed for growth.
Why Choose Horizon Support Services?
- Start Immediately: On-the-spot interviews available for qualified candidates.
- Zero Experience Needed: We value attitude and work ethic over past history.
- Competitive Compensation: Earn between $15.00 and $18.00 per hour.
- Modern Facilities: Work in a clean, professional, and safe environment.
We are looking for individuals who are reliable, eager to learn, and ready to make a great first impression on our clients.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products and services to clients.
- Resolve customer complaints and issues in a professional and timely manner.
- Document all interactions and account updates in our CRM system.
- Collaborate with team leads to improve service delivery and efficiency.
- Adhere to company policies and quality assurance standards.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED is preferred but not required.
- Strong communication skills and a friendly demeanor.
- Basic computer literacy and typing skills.
- Ability to work flexible shifts, including weekends and evenings.
- Willingness to undergo a background check and drug screening.