Job Description
Join MetroConnect Solutions as an Entry Level Customer Service Representative and kickstart your career in one of America's fastest-growing cities! We're seeking passionate individuals to deliver exceptional customer experiences while building foundational skills in communication and problem-solving. Our Dallas-based team offers a supportive environment with growth opportunities into senior roles, comprehensive training, and competitive benefits including health insurance and 401(k) matching. Perfect for recent graduates or career changers looking to grow with a dynamic company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues for resolution
- Meet monthly performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to process improvement initiatives to enhance team efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience
- Strong written and verbal communication skills with clear articulation
- Proficiency in Microsoft Office Suite and basic CRM systems
- Ability to multitask in a fast-paced environment with competing priorities
- Problem-solving mindset with attention to detail and accuracy
- Positive attitude and commitment to continuous learning
- Authorization to work in the United States