Job Description
Join MiamiTech Solutions' dynamic team as an Entry Level Customer Service Representative in Atlanta! We're hiring passionate individuals ready to launch their careers in a fast-paced tech environment. Enjoy competitive benefits, mentorship opportunities, and a collaborative workplace culture focused on growth. No experience required – we provide comprehensive training to set you up for success.
Our Atlanta office offers a modern workspace with flexible hours, professional development programs, and opportunities for advancement. Be part of a company that values innovation and employee growth while serving diverse clients across the Southeast.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and active listening skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening
- Authorized to work in the United States