Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career immediately! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer experiences in a fast-paced environment. No prior experience required—we provide comprehensive training to help you succeed. Enjoy competitive pay, growth opportunities, and a supportive team culture. Start your journey today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and customer satisfaction
- Follow company policies and procedures consistently
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Reliable transportation to our downtown Detroit location
- Customer service experience is a plus but not required