Job Description
Join InnovateKC Solutions as an Entry-Level Customer Service Representative and kickstart your career in a dynamic, growth-oriented environment! We're seeking motivated individuals to deliver exceptional client experiences while developing valuable professional skills. Our Kansas City headquarters offers modern facilities, comprehensive training, and a supportive team culture. Walk-in interviews are available every Tuesday and Thursday from 9 AM to 3 PM – no appointment needed! This full-time position includes competitive benefits, career advancement opportunities, and a collaborative workspace where your contributions matter.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using CRM systems
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution efficiency
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work flexible hours including weekends as needed