Job Description
We are seeking motivated individuals to join our dynamic team in Albuquerque, New Mexico. As an Entry Level Customer Service Representative, you will be the face of our company, ensuring our clients receive the highest standard of support. We offer a comprehensive training program designed to set you up for long-term success in a thriving industry.
Why Apply?
• Competitive hourly wage and performance bonuses
• Paid training and career development
• Health, dental, and vision insurance
• Supportive and collaborative work environment
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Provide accurate information regarding products and services to new and existing clients.
- Process orders, returns, and account adjustments efficiently.
- Document all customer interactions and feedback in our CRM system.
- Identify opportunities to upsell products and improve customer satisfaction.
- Collaborate with the sales and technical teams to solve complex issues.
Qualifications
- High school diploma or GED is required; equivalent experience is accepted.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced setting.
- Basic computer proficiency with Microsoft Office Suite.
- Must be willing to undergo a background check and drug screening.