Job Description
Join Florida Retail Group's dynamic team in Virginia Beach! We're seeking motivated entry-level professionals to launch their careers in customer service. No experience required – we provide comprehensive training. Enjoy competitive pay, flexible schedules, and opportunities for growth. Walk-in interviews welcome daily!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Update customer accounts in CRM systems
- Collaborate with team to improve service protocols
- Meet daily performance metrics for response time and resolution
- Document interactions accurately in company databases
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Virginia Beach location
- Positive attitude and willingness to learn
- Availability for flexible shifts (including weekends)