Job Description
Join our dynamic team as a Part-Time Customer Service Associate in Raleigh, NC! We're seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy flexible hours, competitive pay, and a collaborative environment at our state-of-the-art facility. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product guidance
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Valid North Carolina work authorization