Job Description
Join our dynamic team at CityServe Solutions and launch your career in customer service! We're passionate about nurturing talent and providing growth opportunities for motivated individuals in Indianapolis. As an entry-level Customer Service Representative, you'll be the face of our brand, delivering exceptional experiences to our diverse clientele. Enjoy competitive compensation, comprehensive training, and a supportive work environment designed to help you thrive.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex customer needs
- Adhere to company policies and regulatory compliance standards
- Continuously improve product knowledge to provide accurate information
- Contribute to team goals and performance metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality
- Basic typing skills (35+ WPM)