Job Description
Start your career journey with MetroCare Solutions! We're seeking enthusiastic Entry-Level Customer Service Representatives in Atlanta to join our award-winning team. No prior experience needed – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment in the heart of downtown Atlanta.
What We Offer:
- Full-time schedule with consistent hours
- Health/dental/vision insurance after 90 days
- Paid time off and holidays
- 401(k) with company match
- Professional development programs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues using company protocols
- Document interactions in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Atlanta location