Job Description
Launch your career with Apex Solutions Group! We're seeking motivated individuals for our Charlotte-based customer service team – no experience required! Our paid training program equips you with essential skills while offering competitive pay and growth opportunities.
Enjoy modern workspaces, flexible scheduling, and team-based support. Perfect for recent graduates or career changers. Walk-in interviews held daily at our downtown Charlotte location – bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, product, and service issues efficiently
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Continuously develop product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience necessary – full training provided
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends