Job Description
Immediate openings for Customer Service Professionals in Charlotte, NC! No experience necessary – we provide comprehensive training. Join our award-winning team with competitive benefits and growth opportunities. Walk-in interviews daily – no appointment needed!
We're seeking energetic individuals to deliver exceptional customer experiences across multiple channels. Enjoy a modern workplace with flexible scheduling and performance bonuses. Apply in person today and start your career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics (CSAT, resolution rates)
- Collaborate with technical support teams for complex cases
- Proactively identify upsell opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Customer service experience (1+ years preferred)
- Flexible availability including weekends
- Basic technical troubleshooting knowledge