Job Description
Launch your career with Baltimore City Solutions Inc! We're seeking passionate Entry Level Customer Service Representatives to join our vibrant team in downtown Baltimore. This full-time position offers comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build foundational skills in client relations and problem-solving. Enjoy competitive benefits including health insurance, paid time off, and retirement savings plans. Apply now to become part of Baltimore's growing business community!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Update and maintain customer records in CRM systems with accuracy
- Collaborate with team members to address complex service issues
- Contribute to process improvement initiatives for enhanced customer experience
- Participate in ongoing training programs to develop product knowledge
- Support sales objectives by identifying upsell opportunities
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office Suite and basic computer systems
- Ability to multitask in a fast-paced environment
- Customer service experience (internships/volunteer work acceptable)
- Positive attitude with willingness to learn new technologies
- Must be authorized to work in the United States