Job Description
Join our dynamic team in Memphis, TN as an Entry Level Customer Service Representative! We're seeking motivated individuals ready to launch their careers in a supportive environment where your growth matters. This role offers comprehensive training, competitive benefits, and opportunities for advancement within our rapidly expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues and complaints with empathy and efficiency
- Process orders, returns, and service requests accurately
- Collaborate with team members to ensure seamless customer experiences
- Maintain detailed customer interaction records in CRM systems
- Identify opportunities to improve service processes and customer satisfaction
Qualifications
- High school diploma or equivalent required (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency and typing ability (40+ WPM)
- Problem-solving mindset with attention to detail
- Ability to thrive in fast-paced environments
- Customer service experience is a plus but not required