Job Description
Join our dynamic team as an Entry-Level Customer Service Representative! No experience required – we provide comprehensive training to launch your career. Perfect for recent graduates or career changers seeking growth opportunities in a supportive environment. Enjoy competitive pay, benefits, and advancement potential in the heart of New York City.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call resolution
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Ability to thrive in fast-paced environments
- Basic computer proficiency with Microsoft Office
- Positive attitude and willingness to learn
- Reliable transportation for walk-in interviews
- No prior experience required – training provided