Job Description
Join Atlanta's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to launch their careers in our supportive, fast-paced environment. As a Customer Service Representative, you'll be the face of our brand, helping clients resolve inquiries and ensuring exceptional experiences. We provide comprehensive paid training, flexible scheduling, and clear growth paths into leadership roles. If you're a people person with a passion for helping others, this is your opportunity to thrive in Atlanta's dynamic business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with team members to share best practices and improve service delivery
- Meet daily performance metrics including call volume and resolution targets
- Participate in ongoing product training to maintain service excellence
- Contribute to team meetings with constructive feedback and suggestions
Qualifications
- No prior experience required – we train all team members
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Basic computer proficiency and ability to learn new software quickly
- Reliable transportation to our downtown Atlanta location
- Positive attitude and willingness to learn in a team environment
- Ability to work flexible shifts including evenings and weekends
- Passion for helping others and providing exceptional service