Job Description
Welcome to Horizon Global Solutions. We are a leading provider of innovative business solutions, and we are currently seeking motivated and energetic Entry Level Customer Service Representatives to join our Miami, Florida team.
This is an excellent opportunity for individuals looking to launch a career in a corporate environment. We offer comprehensive training, a supportive culture, and clear pathways for professional advancement. If you have a passion for helping others and want to work in a fast-paced, rewarding setting, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction and retention.
- Assist customers in navigating our products and services, providing detailed explanations and recommendations.
- Maintain accurate and up-to-date customer records within our CRM database.
- Collaborate with the sales and support teams to identify opportunities for cross-selling and upselling.
- Stay current on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent is required; a Bachelor’s degree is a plus.
- Basic computer proficiency and experience with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment while maintaining a professional demeanor.
- Willingness to learn new systems and processes quickly.