Job Description
Are you looking for local jobs in Jacksonville, FL? Apex Local Solutions is currently seeking motivated individuals to join our growing team as an Entry Level Customer Service Representative. We are dedicated to providing exceptional support to our clients and are looking for candidates who are eager to learn, grow, and contribute to a positive work environment.
In this role, you will be the face of our company, interacting with clients to resolve inquiries, process orders, and ensure customer satisfaction. We offer comprehensive training, a supportive culture, and opportunities for advancement within the organization. If you are ready to start a career with a top local employer, we want to hear from you.
Why Choose Apex Local Solutions?
- Competitive hourly pay ($15.00 - $18.00)
- Comprehensive health, dental, and vision insurance
- Paid training and career development programs
- Flexible scheduling options
Responsibilities
- Manage a high volume of incoming customer calls and emails with professionalism and efficiency.
- Resolve customer issues and inquiries by identifying the root cause and providing effective solutions.
- Process customer orders, returns, and exchanges accurately using our internal database systems.
- Build and maintain long-term relationships with clients by providing superior service.
- Document all customer interactions and feedback in the company CRM system.
- Collaborate with team members to improve service processes and customer satisfaction metrics.
- Stay up-to-date on product knowledge and company policies to answer questions accurately.
Qualifications
- High school diploma or GED required; college degree preferred.
- Previous customer service or sales experience is a plus but not required for entry-level candidates.
- Strong verbal and written communication skills.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Proficient with basic computer applications and typing speed of at least 35 WPM.
- Problem-solving mindset with a patient and empathetic demeanor.
- Reliable transportation and ability to work a full-time schedule.