Job Description
Join Our Growing Team in Jacksonville, Texas
We are currently seeking enthusiastic and driven individuals to join our Entry Level Customer Service team. If you are looking for a rewarding career path with opportunities for advancement, we want to hear from you.
At Apex Technologies Group, we believe in investing in our people. We provide comprehensive on-the-job training and a supportive mentorship program designed to help you succeed from day one. Whether you are entering the workforce or looking for a career change, this is the perfect place to build your future.
Why Choose Us?
- Competitive hourly pay starting at $15.00
- Comprehensive training and career development
- Supportive team culture and open management
- Health, dental, and vision insurance options
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using our internal systems.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the sales and technical support teams to ensure seamless service delivery.
- Identify opportunities to upsell products and services based on customer needs.
- Assist in maintaining a clean and organized workspace.
Qualifications
- High school diploma or GED required.
- Previous customer service or retail experience is a plus, but not required for this entry-level position.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- A positive attitude and willingness to learn new systems.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation and punctuality are essential.