Job Description
We are currently seeking a motivated Entry Level Customer Service Representative to join our dynamic team in Jacksonville, Texas. This is an excellent opportunity for individuals looking to start their career in a supportive, fast-paced environment with room for rapid advancement. No prior experience is necessary; we provide comprehensive on-the-job training to ensure your success.
As a representative, you will be the voice of our brand, ensuring our clients receive the highest level of service. We pride ourselves on our local community focus and our commitment to employee growth.
What We Offer:
- Competitive hourly pay starting at $18.00.
- Full medical, dental, and vision insurance.
- Paid training and mentorship programs.
- Clear career progression pathways.
- A positive, team-oriented work culture.
Responsibilities
- Answer incoming customer calls and emails in a professional and courteous manner.
- Resolve customer inquiries, complaints, and issues efficiently to maintain high satisfaction rates.
- Process customer orders, returns, and exchanges accurately using the CRM system.
- Accurately document all customer interactions and transactions.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify opportunities to promote our products and services to existing clients.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High School Diploma or GED is required.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency with Microsoft Office Suite and computer navigation.
- Reliable transportation is required.