Job Description
Welcome to Horizon Support Solutions, a leading provider of exceptional local services in Albuquerque. We are currently seeking enthusiastic, entry-level professionals to join our dynamic team. If you are looking for a stable career path with growth opportunities and a supportive environment, this is the place for you.
We pride ourselves on being a locally owned business that values our community. As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest quality support. No prior experience is necessary; we provide comprehensive training and mentorship to help you succeed.
Join us today and take the first step towards a rewarding career in New Mexico.
Responsibilities
- Customer Engagement: Assist customers with inquiries regarding our products and services using a friendly, professional demeanor.
- Issue Resolution: Resolve customer complaints and concerns efficiently to ensure high satisfaction rates.
- Data Management: Accurately input and maintain customer information in our CRM database.
- Communication: Communicate effectively with team members and management to relay important updates.
- Process Improvement: Identify opportunities to improve service delivery and workflow efficiency.
- Team Collaboration: Work closely with the sales and operations team to meet local business goals.
Qualifications
- Education: High school diploma or GED required; Bachelor's degree preferred but not mandatory.
- Experience: No prior experience required; we welcome entry-level applicants.
- Skills: Strong verbal communication skills and a willingness to learn.
- Computer Literacy: Basic proficiency with computers and navigating web browsers.
- Reliability: Must be punctual and able to work a consistent schedule.
- Attitude: A positive, solution-oriented mindset is essential.