Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry Level Customer Service Representative! We're seeking motivated individuals in Miami, FL to deliver exceptional client experiences while launching their careers. No prior experience required – we provide comprehensive training. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown Miami work environment. Walk-in interviews available daily!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using our CRM system and knowledge base
- Document interactions accurately in customer service software
- Collaborate with team members to resolve complex escalations
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Customer-focused mindset with problem-solving aptitude
- Basic typing speed (30+ WPM)
- Positive attitude and team player mentality
- Must be authorized to work in the United States