Job Description
Are you ready to launch a rewarding career in customer relations? Tennessee Innovations Corp is currently seeking enthusiastic individuals to join our Nashville team. We offer a comprehensive training program and a clear pathway for professional growth. This entry-level position is perfect for recent graduates or anyone eager to build a future in a thriving corporate environment.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Health, dental, and vision insurance from day one.
- Professional development and mentorship opportunities.
- A collaborative and inclusive company culture.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Resolve client inquiries and complaints with patience and professionalism.
- Accurately document all customer interactions and account details in our CRM.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with the sales team to ensure customer satisfaction and retention.
- Assist in the development and updating of company knowledge base materials.
Qualifications
- High School Diploma or GED required; Bachelor’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Able to work full-time hours, including evenings and weekends as needed.
- Proven ability to multitask in a fast-paced, high-volume setting.
- A positive attitude and a commitment to delivering top-tier service.