Job Description
Join our dynamic team at Detroit Solutions Inc. and kickstart your career in customer service! We're seeking motivated entry-level professionals to deliver exceptional support to our growing client base. This is your opportunity to develop valuable skills in a fast-paced environment while contributing to meaningful projects. Start immediately and grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently by troubleshooting problems and escalating when necessary
- Document interactions accurately in CRM systems for tracking and analysis
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and maintain confidentiality of sensitive information
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with a willingness to learn and adapt
- Must be authorized to work in the United States