Job Description
Are you looking for a rewarding career path with growth opportunities? Apex Support Solutions is hiring entry-level Customer Service Representatives in New Orleans, LA. We are looking for ambitious individuals ready to start immediately and build a successful future in the tech industry.
As a growing company, we value attitude over experience. We provide comprehensive training to ensure you have all the tools you need to succeed. Join our team and enjoy a dynamic work environment with flexible schedules.
What You Will Do:
- Manage incoming customer inquiries via phone and email with a focus on high satisfaction.
- Resolve customer issues efficiently using our ticketing system.
- Assist in the onboarding process for new clients.
- Collaborate with cross-functional teams to improve service quality.
- Maintain accurate records of customer interactions and transactions.
Responsibilities
- Interact with customers to answer inquiries, resolve issues, and provide information.
- Process orders, forms, applications, and requests.
- Manage customers' accounts by recording and updating account information.
- Refer unresolved customer grievances to the appropriate department for further action.
- Follow up with customers to ensure their issues are resolved.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Reliable internet connection (for hybrid/remote support).