Job Description
Are you ready to launch your career?
Apex Global Solutions is seeking enthusiastic and motivated individuals to join our dynamic team as Entry Level Customer Service Representatives. We offer a premium work environment, comprehensive training, and a clear path for professional growth. This is a fantastic opportunity for recent graduates or anyone looking to start a career in the tech and support industry.
We are currently conducting walk-in interviews for our New York location. If you are passionate about helping others and thrive in a fast-paced environment, we want to meet you.
What We Offer:
- Competitive starting salary ($18 - $22/hr)
- Full medical, dental, and vision insurance
- Paid training and mentorship programs
- Flexible scheduling options
- Clear pathways to management
Responsibilities
- Assist customers via phone, email, and live chat with product inquiries and technical support.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Stay up-to-date with company products and services to provide accurate information.
- Identify upselling opportunities to meet team sales targets.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED required (College degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and familiarity with MS Office Suite.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and a dedicated workspace (if remote hybrid).
- A positive attitude and a desire to learn new technologies.