Job Description
Are you searching for local jobs in Chicago, IL that offer growth without requiring prior experience? Apex Support Solutions is currently hiring a Customer Service Representative to join our expanding team.
We understand that not everyone has corporate experience. That’s why we provide full on-the-job training and mentorship to help you succeed from day one. Whether you are looking for a full-time job or a flexible part-time opportunity, we have a role tailored to your needs.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Schedules: Day, evening, and weekend shifts available.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Environment: Work in a supportive, tech-forward office.
We are looking for individuals who are motivated, reliable, and eager to learn. If you are ready to start your career in a thriving industry, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Assist in processing orders, returns, and refunds accurately.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell products and services based on customer needs.
- Train new hires on company products and service standards.
Qualifications
- High School Diploma or GED equivalent (preferred).
- No prior customer service experience required; we train all candidates.
- Basic computer literacy and familiarity with MS Office or CRM software.
- Strong verbal communication skills and active listening abilities.
- Ability to multitask in a fast-paced, dynamic environment.
- Reliable internet connection and home office setup for remote/hybrid roles.
- Willingness to work flexible hours, including weekends and holidays.