Job Description
Are you looking for a rewarding career opportunity in the heart of Nashville? Horizon Solutions is currently seeking enthusiastic and reliable individuals to join our growing team as Entry Level Customer Service Representatives. We pride ourselves on providing exceptional service to our clients and offer a supportive environment for new talent to thrive.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Comprehensive paid training program
- Opportunities for rapid career advancement
- Modern, collaborative work environment
We are looking for candidates who are eager to learn, possess strong communication skills, and want to make a difference in the lives of our customers. Whether you are starting your first job or looking to switch careers, we provide the tools you need to succeed.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on quality and efficiency.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process customer orders, returns, and exchanges accurately and in a timely manner.
- Maintain a positive and professional demeanor during high-volume periods.
- Document all customer interactions and account updates within our CRM database.
- Collaborate with team members to ensure consistent service delivery.
Qualifications
- High School Diploma or equivalent required.
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal and written communication abilities.
- Ability to work flexible shifts, including evenings and weekends.
- Previous customer service experience is a plus, but not mandatory.