Job Description
Join our dynamic team at Metro Solutions Group and kickstart your career in Washington DC's thriving business landscape! We're seeking motivated individuals for immediate full-time roles offering competitive compensation, comprehensive benefits, and growth opportunities. As a customer service leader, you'll represent our brand while delivering exceptional experiences to diverse clientele. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and internal resources
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvement initiatives to enhance service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication and problem-solving skills
- Ability to multitask and manage competing priorities
- Positive attitude with strong resilience under pressure
- Valid work authorization and reliable transportation