Job Description
We are seeking enthusiastic and dedicated individuals to join our growing team in Oklahoma City. As an Entry Level Customer Service Representative, you will play a vital role in delivering exceptional service to our valued clients. We pride ourselves on our supportive work environment and are committed to providing comprehensive training for all new hires. This is a fantastic opportunity for those looking to start their career in a dynamic industry with room for rapid advancement.
Why Join Us?
- Competitive hourly pay with performance-based bonuses.
- Full medical, dental, and vision insurance.
- Career growth opportunities and mentorship programs.
- Modern office environment with a positive team culture.
Don't let a lack of experience hold you back. We are looking for talent and attitude, not just a resume. Apply today to become part of the best local team in Oklahoma City.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently, ensuring a positive outcome for every interaction.
- Accurately document all customer interactions, feedback, and transactions into our CRM database.
- Identify and assess customers' needs to achieve customer satisfaction.
- Collaborate with the sales and support teams to address complex customer issues.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to multitask in a fast-paced, high-energy environment.
- A positive attitude and a genuine desire to help others succeed.
- Willingness to work flexible shifts, including evenings and weekends.