Job Description
Join our dynamic team in Baltimore and kickstart your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics including call resolution times
- Process orders and update customer account information
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- No prior experience required – training provided